Get In Touch.

We do not provide in-person sales or service and we do not have any physical office or store. Our shipping operations are handled from within the USA. Hence, we deliver from and to the USA only.

No, we do not accept insurance.

No, we do not require prescription for any orders. However, to complete the order, you should accept our terms of service, where you are required to agree that you are buying the medication for a medical condition and you know what the medicine is and you have consulted with a medical professional.

We do not require a prescription, so we won’t be offering automatic refills.
However, we have designed a very convenient re-ordering system that we call a “Refill”.

Further, please refer to the following guide to learn more: How to re-order.

Customers email address, phone number or shipping address can be blacklisted on our website due to few reasons, for example if you have disputed a payment after completion of your order or reported unusual losses to your address or for fraudlent activity (like using other person’s credit card without his/her consent).
If you beleive that you were blacklisted by mistake, kindly contact us and we will whitelist you after verifying your account.

No, we do not charge any membership fee or offer any membership. We only charge for orders when they are placed on website.

Absolutely not!

It’s just like any other ecommerce ordering system.
Once you have placed your order and completed the payment, we will dispatch your order within 24 hours and provide you the tracking number.
Please refer to the following guide to learn more about: How to order

Placing order on our website is really simple and easy. Please check this guide: How to order.
However, if for any reason you can’t place order on website, we can also take your orders via email or phone. Kindly contact us on email [email protected] or call us at 929 399-6021 to place your orders.

If you are facing issue with emails (for example, not receiving order emails or general customer support emails within 24 hours), please check your spam/junk folder first. If you find the emails in your spam/junk folder, kindly whitelist our email address “[email protected]“. If the emails are not found even in spam folder, kindly contact us via alternative method like using contact form or call/sms at +1 929 399-6021

The order status “In Process” means your order is received and payment has been confirmed but we are preparing your package for delivery. Your package will dispatch soon if you are seeing this order status.

The order status “Delivered” means it is shipped and a tracking number is sent to you via email. If you don’t see the tracking number in your inbox, please check spam/junk folder.
If you are seeing the order status as “Delivered” but you didn’t received the package or tracking number, kindly contact us.

It is because your order is being cancelled, either upon customer’s request or the payment was not completed within 20 days of order submission date.
If an order doesn’t receive payment within 20 days, it will be cancelled automatically by the system.
If you want to complete the payment for the cancelled order, please contact us or submit a new order.

Order status “Pending” & “On-Hold” refers to the same scenario.
These order status tells that the payment for your order is not completed yet. Or if you have completed the payment, it is not been verified yet.

You will get your tracking number via email.
Once your payment is completed, we will dispatch your order within 24 hours of payment confirmation.
However, it could take 24-48 hours to acquire and send you an active tracking number.

If you believe your payment was successful and you did not receive the tracking number after 48 hours of payment, please contact us.

Please contact us for your account deletion. We will delete your account containing all the information and history of orders upon your request.

For our customer’s personal data security, we are using high standard 256 bit SSL (Secure Socket Layer) Encryption.

This encryption technology encrypts all the communication between our website’s secured pages and customer’s device, that makes it almost impossible to steal personal information and data.

We use your provided data to full fill your orders only. Rest assured, your personal information is secured and is never sold or exposed to any third party.

Payment confirmation time really depends on payment method you are paying with.
For Bitcoin transaction, payment is usually confirmed within 20-30 minutes, but sometimes blockchain confirmations could take a lot more time (like 32 hours) if blockchain network is too busy or you made the transaction with very less fee. Please refer to the following page for more information: click here.
WesternUnion and MoneyGram payments will be confirmed (picked up) within 24 hours.
American Express (Amex) credit card payments are charged manually, so there’s no confirmation time but the only wait time is till we charge your card, that would take only few hours once you have placed your order.

Currently, the type of credit cards we can charge is American Express (AMEX) credit cards only.
Once you have placed your order using your Amex card, your order will be placed but payment will not be completed yet. We will charge your card later manually from backend and update the status of your order and also notify you via email once the payment is charged. The Amex payment could take anywhere from 1 hour to 12 hours before we attempt to charge the card.

We have zero tolerance policy against frauds. Below are some examples of common frauds.

• Using other person’s credit card without his/her consent.
• Providing fake contact information
• Initiating a chargeback or reversal of payment on credit card payments, for order that have been duly referred and delivered by us.

We do not have a refund policy. Our guaranteed delivery covers free reship instead of refund. However, in some cases, we can offer refund. You would need to get in touch with us to discuss about the case.

We may charge a flat shipping & handling fee. This amount roughly covers the packaging and logistics expenses.

Usually there’s not much quality difference between branded and generic pills.

We have a simple yet generous product substitution policy.

We try our best to source the best quality medications, however if you are not satisfied with the quality of medicine you received, kindly let us know, we will provide you a return address where you will need to return the product and we will either reship a better alternative or refund you.

Possibly YES.
Kindly e-mail us at [email protected] with the details of the medicine, like name of the drug, preferred brand name and the strength. We will check with our sources and let you know by email if the product can be arranged or not.

You might find cheaper medicine over the internet, but please be aware that there so many fake online pharmacies selling fake medicine (pressed pills) OR sending nothing after taking the payment.
We are not taking a high profit margin but handling this business operations costs significantly, and the medications we are offerin are expensive themselve.
Rest assured, our prices are just normal prices for the products we are offering, and the quality of product and service we are offering does definitely worth the cost.

We ship from within the USA. We will be shipping your orders from various states depending on the customer’s delivery address.

Our service is exclusive for United States only.

We do only USA domestic shipping by USPS, that could take anywhere from 2 to 6 days. However, the average delivery time to all over the USA is 3 days.

Unfortunately, overnight delivery or next day delivery is not currently possible.
However, sometimes our packages are delivered within 2 days while average delivery time is 3 days. 

Guranteed Shipping means the guarantee of delivery at your doorstep.
In case your order is not delivered within 10 days, we will re-ship your order free of cost.

We ship by United States Postal Service (USPS) only.

No, we can’t do DHL, FedEx, UPS or any other courier or logistcs company. We only ship via USPS.

We ship via USPS, that ususally don’t require a signature on delivery. So if you are not home, the delivery man might leave the package at your door.
It is not certain and is up to the delivery man if he decides to leave the package at door or to re-attempt the delivery at a later time.

You will get your tracking number via email.
Once your payment is completed, we will dispatch your order within 24 hours of payment confirmation.
However, it could take 24-48 hours to acquire and send you an active tracking number.

If you believe your payment was successful and you did not receive the tracking number after 48 hours of payment, please contact us.